Have a question? Our team is here to help!
Live Chat is available during regular business hours. If we’re unavailable, please use the Contact Form below to submit your inquiry and a representative will respond the next business day. You may also reach us by phone during our normal business hours at (800) 373-0555.
Uncle Jim’s Business Hours*
Monday – Friday
10:00 am – 5:00 pm EST
MOST FREQUENTLY ASKED QUESTIONS
We have a Live Delivery Guarantee Policy! If your worms arrive dead, contact us within 48 hours with photos, and we will make things right. Click here for more details on our shipping policy.
Delivery times vary based on your location and shipping method, but most orders arrive within 2-5 business days. We also offer Next Day Delivery through UPS for customers who need their insects quickly. Click here for more details on our shipping policy.
Once your order has been shipped, you will receive a tracking number via email. If you do not receive this email, please contact us, and we will be happy to assist you. To Track USPS Click here or to track UPS Click here
Yes! We regularly run promotions and discounts. Subscribe to our newsletter to receive the latest updates on sales and exclusive deals.